Become a Front Desk Volunteer

Position Description
  • Greet visitors to the shelter and provide information about our facility and answer questions in a friendly, professional manner
  • Handle incoming calls to the shelter and provide answers or direct callers to appropriate staff person
  • Issue dog licenses to those members of the public who renew at the shelter
  • Assist adopters with questions or issues that arise about adoption applications; complete all adoption paperwork and ensure adopters receive appropriate documents
  • Collect payments and issue receipts for license and adoption transactions
  • Complete incident reports as needed based upon information from general public
Special Capabilities and Requirements
  • Must be able to provide friendly, knowledgeable customer service and to answer questions in a professional manner, deferring to staff if guidance if needed
  • Must be able to learn and retain various shelter policies and procedures and follow direction of staff
  • Attend General Orientation Session
  • Attend training session(s) with experienced front desk volunteer

Ready to Become a Volunteeer?

Fill out the volunteer application here

Expectations of Pet Project Foundation Volunteers:
  • Be at least 18 years of age
  • Submit an application and attend appropriate orientation and training sessions
  • Be able to make a commitment of at least 6 months to your volunteer position
  • Report to assigned shift on time and stay until the end of your shift
  • Notify the volunteer coordinator if you are unable to come in for your assigned shift
  • Follow the direction of paid staff at all times
  • Learn and follow the policies of the shelter
  • Wear clothing appropriate to the season and to your assignment
  • Report accidents and bites promptly to staff
  • Interact courteously and professionally with staff, guests and volunteers
  • Become a member of Pet Project Foundation by paying the annual dues - a volunteer t-shirt is included with initial fee