What the shift looks like
The front desk is the first thing every visitor sees. You'll answer calls, issue licenses, complete adoption paperwork and point people toward the right animal — trained by an experienced front desk volunteer.
Position Description
- Greet visitors to the shelter and provide information about our facility and answer questions in a friendly, professional manner.
- Handle incoming calls to the shelter and provide answers or direct callers to appropriate staff person.
- Issue dog licenses to those members of the public who renew at the shelter.
- Assist adopters with questions or issues that arise about adoption applications; complete all adoption paperwork and ensure adopters receive appropriate documents.
- Collect payments and issue receipts for license and adoption transactions.
- Complete incident reports as needed based upon information from general public.
Special Capabilities and Requirements
- Must be able to provide friendly, knowledgeable customer service and to answer questions in a professional manner, deferring to staff if guidance is needed.
- Must be able to learn and retain various shelter policies and procedures and follow direction of staff.
Training
- Attend General Orientation Session.
- Attend training session(s) with experienced front desk volunteer.
Expectations of Pet Project Foundation Volunteers
To volunteer one must become a member of Pet Project Foundation by paying the annual dues. A volunteer t-shirt is included with initial fee.
Be at least 18 years of age
Report to assigned shift on time and stay until the end of your shift
Learn and follow the policies of the shelter
Interact courteously and professionally with staff, guests and volunteers
Submit an application and attend appropriate orientation and training sessions
Notify the volunteer coordinator if you are unable to come in for your assigned shift
Wear clothing appropriate to the season and to your assignment
Be able to make a commitment of at least 6 months to your volunteer position
Follow the direction of paid staff at all times
Report accidents and bites promptly to staff
Love Animals?
Ready to become a volunteer?
Fill out the volunteer application and our coordinator will be in touch about orientation and your first training session.
